The Operations Management Of Cotek Integrated Technologies...

ABSTRACT It is a well-known fact that businesses exist to make profit, cut cost to the barest minimum, and meet the needs of customers and market requirement. A successful business, however, requires good management to achieve all these thereby, putting immense pressure on managers. It is now the responsibilities of managers in every business organisation to harness the resources of the business efficiently and effectively in order to have a good understanding on the needs of customers, the market and to ensure that the objectives of the services offered are in line with the organisation’s goals and values which is where operations management comes into play. Operations management in a nutshell involves the conversion of resources (raw†¦show more content†¦Founded in 2005 in the Federal Capital Territory, the IT Company was established to provide leading edge solutions to businesses and organisations in order to help overcome challenges involved with cost management and security. The organisation as part of its mission to delivering excellent services through superior technology and innovation specialises in Geographic information system (GIS) based application and global positioning system (GPS) vehicle tracking and recovery system. The vehicle tracking system works in a way that a hardware device (product) called Cotrac is installed and placed into a vehicle which then sends and transmits the vehicle’s location to the server and can be assessed through mobile application and via the internet by customers. 2. Operations Management Operations management looks at the operational end of a business in which the transformation of resources (raw materials) are converted into goods and services i.e. inputs becomes outputs while management deals with the planning, monitoring and implementing of the various resources turned into goods and services for continuous improvement (Schonberger Knod 1991). According to (Slack, Chambers Johnston, 2010), â€Å"all operations produce products and services by changing inputs into outputs using an input – transformation - output process†. To have a grasp of this, we look at Cotek Integrated Technologies input transformation